News · Harvard Business Review · Apr 2025
How people are really using AI
Analysis of the tasks people actually hand to AI at work, and where it sticks.
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Analysis of the tasks people actually hand to AI at work, and where it sticks.
Survey of how companies are redesigning workflows rather than bolting AI onto existing processes.
What separates companies seeing operational change from those stuck in pilots.
Where smaller firms are gaining ground and what usually blocks them.
Field study of AI assistance on real work, with the largest gains going to less experienced staff.
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